Shashtav Tiwari
New Delhi. The Government of India has a sturdy and multi-channel system to promptly resolve the complaints of Indian residents dwelling abroad. The authorities has created emergency helpline, stroll-in, e-mail, social media, 24×7 multilingual helpline, open home and particular on-line portals like ‘Madad’, ‘CPGRAMS’ and ‘e-Migrate’ to lodge complaints on-line.
These on-line portals are a minimum of a panacea for serving to Indians dwelling abroad, as a result of in the final two years, a whole of 11,195 complaints have been obtained on the Madad portal whereas 4,932 complaints have been obtained on CPGRAMS. Through the portal, the Ministry of External Affairs will get to know your complete drawback associated to the particular person involved, attributable to which it becomes quite simple and straightforward to offer well timed assist to him. The Ministry of External Affairs gave this data whereas replying to a query requested in the Rajya Sabha. Minister of State for External Affairs Kirti Vardhan Singh gave particulars of complaints obtained by these portals between January 01, 2024 to November 30, 2025. He additionally launched the listing of high-ten nations from the place essentially the most variety of complaints have been obtained on the portal. According to the Minister of State, most 3049 complaints have been obtained from Saudi Arabia whereas 1587 complaints have been obtained from UAE. After this, 662, 620 and 613 complaints have been obtained from Malaysia, America and Oman respectively.
The Minister of State mentioned that these portals assist aggrieved individuals from wherever in the world to register, observe their complaints and get well timed, clear and accountable options. Cases are resolved expeditiously by direct interplay with the complainant or their family, mediation with related businesses, common observe-up by coordination with the Ministry of Foreign Affairs of the host nation and, the place wanted, authorized help by empaneled legal professionals. He additionally identified that there are only a few instances that are pending for closing decision and even in these the delay is all the time attributable to exterior causes past the management of the Government, equivalent to incomplete details about the complainants, non-cooperative perspective of the overseas sponsor/employer, restricted function of the Indian Mission in the continued court docket case or these are instances beneath investigation by native authorities.